At Master Gadget Global, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help!

1. Eligibility for Returns

• Time Frame: Items must be returned within 30 days of delivery.
• Condition: Products must be unused, in the original packaging, and in the same condition as when you received them.
• Non-Returnable Items: Some items, including perishable goods, personalized products, and items marked as final sale, are not eligible for return.

2. Return Process

• Step 1: Contact our customer service team at [email protected] with your order number and reason for the return.
• Step 2: Once your return is approved, you’ll receive instructions on how to send your item back to us.
• Step 3: Pack the item securely in its original packaging and include any accessories, manuals, or documentation that came with the product.
• Step 4: Ship the item using a trackable shipping service.

3. Refunds

• Inspection: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
• Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
• Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts).

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected].

5. Shipping Costs

• Returns: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Exchanges: If you receive a defective or damaged item, we will cover the shipping costs for the exchange.

6. Contact Us

• For any questions or concerns regarding our return policy, please contact us at [email protected] or call +94 77 8 633 325.